I had planned to travel to Atlanta, Georgia for Spring Break with my kids in April. I had reserved a property in the Buckhead area of Atlanta with my soon to expire Chase Hyatt Reward certificate, good for any category 1-4 award.
Due to the coronavirus outbreak, I cancelled those reservations along with my flight reservations.
I decided to contact Hyatt through Twitter to see if they could extend the expiration on my free night certificate. I sent a tweet to @HyattConcierge asking if they could extend my expiration.
They replied and asked me to send them my information via Direct Message. I sent them my account number, my name, and my email address. They replied back and said that they appreciated that I was a part of World of Hyatt and they offered to provide me 10,000 Hyatt Points as a replacement. This is a perfect swap, in my opinion, as I can use these points at any time in the future. I replied that this was a great resolution and would gladly take the 10,000 points.
I really appreciated their offer and was glad to swap out the award for points. If you have an award certificate that you won’t be able to use due to the current situation, you might reach out to them to see if you can do the same.