Today I booked my next international trip. I used ITA Software to find the best flights and best price for me.
I went to Delta’s site to book the flight and could not find anywhere on the site to purchase a infant in lap ticket.
I called Delta and asked them how I can purchase this online. They informed me that unfortunately there was no way to purchase it online. I then asked if they would waive the $20 phone agent ticketing fee since there was no way to book online. They declined my request. 3 tickets and $60 later, I’m all booked and angry.
Is this just a Delta phenomenon or do other carriers do the same?