The end of the year is quickly nearing and I still haven’t used my $200 airline credit offered by the Platinum American Express card.
I decided I was going to try and purchase Delta Airlines gift certificates to see if possibly the credit would count for that purchase and I needed to buy a plane ticket anyways.
I went to Delta.com to try and find where I could purchase Delta Airlines gift certificates. I found that you can not purchase the gift certificates online, only at a Delta Ticket office or an airport location (except for these states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, New Hampshire, and Rhode Island). I also learned that gift certificates are not redeemable at Delta.com and only at a ticket office location, your travel agency, or an airport.
The fortunate thing about living in Utah is the airport is easy to get to and short term parking is cheap and so I decided to make the trek up to the airport. I waited in the Medallion check in line and went to the agent to buy my gift certificates.
She didn’t realize that they could even sell gift certificates and told me that she has never had anyone buy one. A call to the supervisor and she was shown how to purchase the gift certificates. I told her I wanted one for $200 and she asked who the “from” name should be. I told her it was from me. She asked me who the “to” name as from and I said it was me as well. She looked at me with a really puzzled look. I explained to her what I was doing and why, and that I was going to turn around and use the vouchers to purchase a ticket. She didn’t understand at all but issued the gift certificate none the less.
I was then passed on to another, more experienced agent in order to book my tickets. He also questioned why I was using the gift certificate after having just purchased it and informed me that the gift certificates are incredibly difficult to use for them when booking tickets. He also told me that there would be a $35 fee for booking the ticket.
So to recap – if you are looking to give Delta Airlines gift certificates to your loved ones, you must first drive to a Delta Airlines ticket office or an airport to purchase it. They in turn must also go to a Delta Airlines ticket office or an airport to redeem it and will be charged a fee to issue the ticket. I can imagine why Delta doesn’t sell any of these certificates! Why would anyone bother?
The agent ended up being able to book my ticket and he waived the $35 booking fee. The gift certificate purchase ended up not counting as an airline purchase either and therefore I did not receive the American Express Platinum credit.
So there you have it, don’t buy Delta Airlines gift certificates because they’re a pain to use.